CUSTOMER CARE

GENERAL INFORMATION

By placing an order you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 


Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.

The term ‘A R T’, ‘ Amy Russell Taylor’, ‘amyrusselltaylor.com’,  ‘us’ or ‘we’ refers to the Amy Russell Taylor Jewellery. The term ‘you’ or ‘customer’ refers to the user or viewer of our Website or the person buying or requesting services and / or products from Amy Russell Taylor Jewellery.

PAYMENT

CREDIT CARDS

We accept Visa, MasterCard and American Express. Note, cards issued by local banks which are not listed above will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

PAYPAL 

PayPal express feature is available to speed through the checkout.

STORE-CREDIT AND GIFT CARDS

You can also use store-credit or a gift card. Each gift card and store-credit carries an individual code you can easily enter when completing the checkout. They both expire after 6 months and may be combined with promotions. 

GIFT CARDS

Gift cards cannot be used as an alternative to cash and no change will be given.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order and make a full payment, you will receive an email acknowledging a receipt of your order. This is not an Order Acceptance from A R T. Our acceptance of your order will take place on the despatch to you of the products ordered. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. When you place an order and make a full payment, you will receive an email acknowledging a receipt of your order. This is not an Order Acceptance from A R T. Our acceptance of your order will take place on the despatch to you of the products ordered. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

The prices payable for goods that you order are as set out in our Website.  Delivery costs will be charged in addition (if applicable). All of our prices are in the British Pound Sterling and you will be billed in British Pound Sterling. We try to make every effort to ensure that all items are described and priced accurately. In the event that a product is listed at an incorrect price due to a typographical error, we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price or cancel. We will only process any such order with your authority.

Discount Codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

ORDERING

Contact us as soon as possible if you wish to amend your order. However we can not guarantee that we will be able to make changes depending on the production phase. Once an item has been personalised it is unable to be changed.

Items can be cancelled within 24 hours of placing the order. Should you wish to cancel an order after this time please contact info@amyrusselltaylor.com and we will advise on an individual basis. We cannot guarantee that an order can be cancelled as this is dependant on the stage at which your item is in the production process. Once an item has been personalised it can not be cancelled.

Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as we have made the piece.

SHIPPING & DELIVERY

All orders are delivered by Royal Mail or DHL. A R T can accept no responsibility for packages that are signed for by someone other than the addressee. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used (if required).

You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

Depending on the style, items have a lead time of 2-4 weeks and will be shipped Special Delivery/Express Delivery where a signature is required. Once your item has been shipped you will receive notification. Please note that at busy times of the year orders may take up to 6 weeks.

 

Please note that once your order is on its way, we are unable to change the shipping address.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable.  As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

RETURNS, REPAIRS & WARRANTIES

Due to its custom nature, personalised styles cannot be returned and are final sale unless there is a fault with the item. Anything unpersonalised can be returned and refunded within 2 weeks of receiving your order.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email to info@amyrusselltaylor.com of the problem within 7 working days of the delivery of the goods in question. In the event that A R T delivers a greater quantity of goods than ordered, it is the responsibility of a customer to notify the company of such error.

If at any time you experience any issues that require repair, please email info@amyrusselltaylor.com.
All white gold items are rhodium plated and we can offer a re-plating service for a charge of £30.

LEGAL POLICIES

This privacy policy sets out how Amy Russell Taylor Jewellery uses and protects any information that you give Amy Russell Taylor Jewellery when you use this Website. Amy Russell Taylor Jewellery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement.

We may revise this Privacy Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Privacy Policy may also be superseded by provisions or notices published elsewhere on our site.

We are committed to ensuring that your information is secure. We will not collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

+ INTELLECTUAL PROPERTY 

The content made available to you on or through this Website remains the property of Amy Russell Taylor Jewellery. or its licensors and is protected by copyright laws and treaties around the world. All such rights are reserved.


You may store, print and display the content supplied solely for your own personal use. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise without prior consent from us.

LIABILITY

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email to info@amyrusselltaylor.com of the problem within 7 working days of the delivery of the goods in question. In the event that A R T delivers a greater quantity of goods than ordered, it is the responsibility of a customer to notify the company of such error.
We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

 

No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorized human intervention. Though the above causes are not exhaustive & changes to the same can or will be made at the sole discretion of A R T when required without giving notice or any form of communication to Loyalty scheme members as individuals or groups.

THIRD PARTY LINKS

We may include hyperlinks on this Site to other Websites or resources operated by parties other than A R T, including advertisers. Those links and resources provided by third parties are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

NOTICES

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at info@amyrusselltaylor.com and all notices from us to you will be displayed on our Website.

INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

GOVERNING LAW

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

EVENTS BEYOND OUR CONTROL

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

OUR RIGHTS

We reserve the right to change these Terms & Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms & Conditions have been changed. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Website.
We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our Website. From time to time our site may contain technical inaccuracies or typographical errors.

PRIVACY POLICY

This privacy policy sets out how Amy Russell Taylor Jewellery uses and protects any information that you give Amy Russell Taylor Jewellery when you use this Website.
Amy Russell Taylor Jewellery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement.

INFORMATION THAT WE COLLECT AND HOW WE USE IT

When you place an order through our Website we need to know your name, postal address and email address. We may also ask you to provide any other relevant information relevant to customer surveys and/or offers. We require this information to process your order as well as understand your needs and provide you with a better service.
To process an order we also need your credit/debit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone. We current use SSL (secure sockets layer) to protect your payment information.
We may use aggregate information and statistics for the purposes of monitoring Website usage in order to help us develop the Website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to external agencies for research and analysis purposes. No personal information regarding your finances is passed to these agencies.
THIRD PARTIES: We may gather information from third parties such as service providers that we use, analytics companies, advertising networks and social media companies. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use.

YOUR DETAILS

You warrant that the personal information which you are required to provide when you place an order with us is true, accurate, current and complete in all respects. If any of the information that you have provided to A R T changes, or if you wish to cancel your order, please notify us of the relevant change or cancellation by emailing info@amyrusselltaylor.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. All unathorized and faulty usage will be noted and accounts deleted.

YOUR CONSENT

By visiting A R T, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions governing the use of our Website. By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the Website so that you may become aware of the information we collect and how we use it at all times.

OPT OUT

Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us. Alternatively, please email us at info@amyrusselltaylor.com to stop receiving any other type of marketing or if you require further assistance.

SECURITY

We are committed to ensuring that your information is secure. We will not collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.